Logo Design Service
Frequently Asked Questions
Q1.
What formats will
I receive my logo design in?
A1. Your professional logo design is delivered in
the following file formats
-
eps. Use
your eps formatted logo for stationery and
business cards, signage,
ads, packaging,
brochures,
flyers,
postcards, vehicle graphics, embroidering, silk screening and other promotional materials.
-
jpg. A
jpeg version of your logo is perfect for use on the internet.
Jpeg files also work well for printing as long as you are not
resizing the logo. If you need to resize the logo we recommend
using the eps version in order not to compromise quality.
-
tif.
Perfect for word processing and other Microsoft office suite
products.
-
bmp. A
windows file format that works well with custom invoices and
estimates in QuickBooks.
-
gif. Use
your gif logo, a low resolution file for web and computer use.
-
Web Optimized
gif. At no additional charge we will include a fully
optimized web version of your professional logo design for use
on web sites, online profiles and in link exchanges.
Q2.
Once I
purchase my logo do I own the rights to the design?
A2. Yes! Once we have designed a logo for your
business the design is yours to use freely in marketing and branding
your company. While we do retain the right to use your logo as part of our
portfolio you are free to use the logo as you see fit.
Ordering Frequently Asked
Questions
Q1.
How can I place an order?
A1. Order online anytime at
www.dezignsbyt.com. You can also order by phone at 888-651-2153
Monday-Thursday from 9am-5pm MT and Friday from 9am-3pm MT. Fax your
orders 7 days a week, 24 hours a day to 480-393-4542 or
email us and one of our
designers will be happy to take your order and send you an invoice
via email that you can pay online using any major credit card.
Q2. I've placed an order for a custom product or service, now what?
A2. Upon order receipt one of our designers will contact you either
by phone or email to discuss your order if needed. You may be asked
to supply your designer with additional information depending on the
nature of your project.
Q3. How can I stay up to date on the
status of my project or order?
A3. Throughout the design process
your designer will be in contact with you via email or via
telephone. You may contact us at any time via email to inquire as to the
status of your project.
Payment Policy
Frequently Asked Questions
Q1. Is payment required before or after my project is completed?
A1. Do to the nature of
our service, pre-payment is greatly appreciated. Most of our
services can be purchased right from our web site. For services that
require a custom quote based on your needs such as web design your
account payment information will be emailed to you by your designer.
Q2. Do you accept credit cards?
A2. Dezigns by T proudly accepts Visa, MasterCard, Discover
Network and
American Express.
Q3. Do you accept checks?
A3. Personal and business checks are accepted. Your check must be
imprinted and have current address information. If you have a PO Box
address printed on your check, please write your street address
somewhere on the check. Returned checks are subject to a service
charge of $20.00 or the maximum allowed by law. We may
electronically collect returned checks, service charges and other
applicable charges.
Q4. Do you accept PayPal?
A4. PayPal is accepted at Dezigns by T. To pay using your PayPal
account simply shop online using our ecommerce shopping cart system
and select PayPal at checkout. For custom projects or orders sent via
email PayPal invoicing is available upon request. Tell your designer
you prefer to pay your invoice using PayPal.
Q5. Do you accept purchase orders?
A5. To establish open account terms please
download our credit
application. Please allow 3-5 additional business days for new
accounts.
Q6. Will I receive an invoice for my order?
A6. Each client will receive an invoice via US mail within 7-14
days of order receipt. Please save your receipt for tax purposes. If
you paid your invoice via credit card you will also receive the
customer copy of your receipt.
Q7. How do I pay an invoice via fax?
A7. To make a credit card payment via fax simply
download our
credit card authorization form and fax to 480-393-4542 along with a
copy of the invoice if available. Alternatively if you have received
your invoice via mail simply use the area provided on the invoice to
print your credit card payment information and fax to 480-393-4542.
Q8. How do I pay my
invoice via mail?
A8. Detach the payment
coupon from your Dezigns by T invoice and mail along with your check
or money order
made payable to Dezigns by T to
Dezigns by T
Accounting Department
7995 E Mississippi Avenue #J9
Denver, CO 80247-2042
Q9. How do I request
a copy of an invoice?
A9. To request a copy of an
invoice email or fax your request to 480-393-4542. Please include
your account number, invoice number, amount of the invoice,
(approximate) date of the invoice and what the invoice was for.
Please indicate whether you would like the invoice sent to you
electronically, via fax or sent standard mail. If no preference is
given your invoice will be mailed to you via First Class mail.
Shipping Frequently
Asked Questions
Q1. What are your shipping fees based on? What
do they include?
A1. At Dezigns by T we use the most efficient carriers for your area
and the type of products we provide. Shipping and handling charges
include processing, handling, packaging and shipping costs. Shipping
and handling times are approximate and not guaranteed.
Q2. How are orders shipped?
A2. Our primary carriers are USPS and FedEx.
Occasionally orders are shipped using DHL, UPS or other comparable carriers.
Q3. When can I expect my order?
A3. Please allow 10-14 business days for standard shipping and
handling on all custom business printing products.
Web Site Design
Frequently Asked Questions
Q1. How do I request a quote for web site design services?
A1. To request a no obligation quote fill out our
web design quote
request web form or
contact us and
let us know your needs. One
of our designers will contact you to discuss your needs in greater
detail if needed.
Q2. How much can I expect to pay for a web
site design?
A2. Web site design is a complex process. Each web
site development project is unique. Our pricing is based on the type
of web site (brochure style versus ecommerce), number of pages and
the complexity of the sites coding and design.
Q3. What's the best way to calculate the
number of web site pages I will need?
A3. Each web site is unique not only in its
appearance and design but also in the structure and number of pages.
We suggest using a piece of plain white computer or copier paper to
map out the framework and master pages for your web site. Seeing the
outline on paper can give you a clearer picture of the number of
pages you are looking at.
The most common pages used in web site design
are, the home page (also know as the index page), about us, contact
us, privacy policy and site map. Whether your site is informational
or retail oriented these pages are commonly found on web sites of
all shapes and sizes.
You may also want to include pages for your
payment, shipping and return policies. If you have a site that sells
garments or other items available in multiple colors and sizes you
may also want to include pages for displaying fabric/color choices
and size charts.
Other pages needed for your site may include
custom forms, surveys and applications. Consider adding a page
dedicated to your electronic newsletter or other information
distributed by your company.
If you plan on selling products or services from
your site decide how you will categorize them. At the very least you
will need a top level page for each main category and sub pages for
each individual product or service.
Q4.
After I request a quote what happens next?
A4. Upon receipt one of our designers will review
your quote request along with any additional resources you may have
provided. If needed one of our designers will contact you via phone
or email to request any additional information needed to complete
your web design proposal. Upon completion your designer will email
or fax your proposal to the contact information provided.
Q5. What happens if I have questions on
the proposal?
A5. Simply contact your designer using the contact
info listed on the front page of your proposal. Your designer will
be happy to review your proposal with you and answer any questions
you may have.
Q6. What happens when I'm ready to move forward
with the proposal?
A6. If you find the proposal to be satisfactory
simply contact your designer and let them know you are ready to move forward. Your designer
will draft your final contract as well as assemble additional
information you will need throughout the design and development
project.
You will receive a client welcome kit via mail
which includes all of the information you need to get started. Our
kit also includes payment information and credit card authorization forms for your
convenience.
Q7. Where do I mail my signed contract and other
documents?
A7. Please send all signed documents as well as
payment information to
Dezigns by T
7995 E
Mississippi Ave #J9
Denver, CO 80247-2042
You may also fax your documents to 480-393-4542.
Q8. What if I order additional items with
my web site design such as a logo design or a web banner advertising
package?
A8. If you order additional design services
bundled with your web site design your web site design will receive
priority over the other design projects except in the event your
order contains a logo design. In this instance your designer will
first work to develop your logo as your logo will become the
cornerstone of branding your business, online and off.
Q9. What if I need assistance updating my
site once it's complete?
A9. Dezigns by T offers affordable
web site maintenance services to meet your needs. We offer
convenient monthly and quarterly maintenance plans, choose the one
that best meets your company's needs.
Q10. How can I accept payments through my
web site?
A10. PayPal is the quickest, easiest way to start
accepting payments online. Customers can purchase products or
services right from your web site and pay using their Visa,
MasterCard, Discover, American Express, electronic check or PayPal
account balance.
Alternatively you can also open a merchant
account through a provider such as Innovative Merchant Solutions. A
merchant account will not only allow you to accept payments online
but also over the phone, in person and via fax.
Q11. What shopping cart system(s) does
Dezigns by T recommend?
A11. Dezigns by T works with a variety of
cart solutions. Although choosing a shopping cart is a
personal decision that only the business owner can make we recommends
Mal's Ecommerce based on its usability, add-on options, price (free) and search engine
friendliness.
Web Site
Maintenance Frequently Asked Questions
Q1. What if I need assistance updating my
site once it's complete?
A1. Dezigns by T offers affordable
web site maintenance service plans to meet your needs. We offer
convenient monthly and quarterly maintenance plans, choose the one
that best meets your company's needs.
Q2. What's included in the web site
maintenance service packages?
A2. You may use your web site maintenance time for
content updates, photograph changes, custom form creation,
maintenance and updates and other minor changes and additions to
your web site.
Q3. What if I need additional pages added
to my site?
A3. If you require additional pages please contact
your designer who will provide you with a custom quotation based on
your needs.
Q4. What if I require additional custom
graphics or if I would like to update our current graphics for
seasonal reasons, sales, new products, etc.?
A4. Contact your designer with specific
information on the number and type of graphics you are looking for.
Your designer will provide you with a custom quotation based on your
needs.
Q5. What happens when I reach my
maintenance allowance?
A5. Once you have used up or exceeded your
allotted web site maintenance you will receive a notification email
along with an invoice to renew your maintenance service.
Q6. What if I want to make changes to or
upgrade my maintenance service plan to include more hours?
A6. To renegotiate the terms of your maintenance
contract please contact your designer. They will discuss your
options with you and help you to select the best plan to meet your
needs.
Q7. What if I don't use all of my allotted
time, do I loose it?
A7. Absolutely not, web maintenance hours are
rolled over from month to month. You can check your balance any time
by contacting your designer or reviewing your most recent Statement
of Work.
